Terms & Conditions

Welcome to Minmateour platform. These Terms & Conditions ("Terms") govern your access to and use of the Minmate website and mobile application.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

1. About Minmate

Minmate is an online marketplace that connects consumers with independent local retailers and vendors for the purchase of products available in their locality. Minmate provides technology, payment processing, order management, customer support, and related services. Unless explicitly stated otherwise, Minmate does not manufacture the products sold on the Platform.

2. Eligibility

• Be at least 18 years of age or use the Platform under the supervision of a parent or legal guardian.
• Provide accurate and complete information while creating an account.
• Maintain the confidentiality of your account credentials.

You are responsible for all activities carried out through your account.

3. User Account

• Provide accurate information.
• Keep your mobile number and profile details updated.
• Notify us immediately of any unauthorized use of your account.

Minmate reserves the right to suspend or terminate accounts found to be involved in fraudulent, illegal, or abusive activities.

4. Products and Availability

Product availability, pricing, images, descriptions, and stock are subject to change without prior notice.

While we strive to ensure accuracy, occasional errors may occur. We reserve the right to correct any inaccuracies and cancel affected orders where necessary.

5. Orders

An order placed on the Platform constitutes an offer to purchase products.

Orders are considered confirmed only after successful acceptance by the vendor and/or payment confirmation where applicable.

Minmate reserves the right to refuse or cancel any order due to:

• Product unavailability.
• Pricing errors.
• Suspected fraud.
• Violation of these Terms.
• Operational constraints.

6. Pricing

Prices displayed on the Platform are determined by the respective vendor unless otherwise specified.

Applicable taxes, delivery charges, platform fees, or other charges (if any) will be displayed during checkout.

7. Payments

The Platform supports:

• Online payments through authorized payment gateways.
• Cash on Delivery (where available).

Online payment processing is facilitated through authorized third-party payment service providers.

Minmate does not store your complete payment card information.

8. Delivery

Estimated delivery times are indicative and may vary due to operational conditions, weather, traffic, or other unforeseen circumstances.

Delivery is considered complete once the order has been successfully handed over to the customer or an authorized recipient.

9. Cancellations

Orders may be cancelled:

• Before vendor acceptance.
• In situations where products become unavailable.
• Due to operational limitations.
• In accordance with applicable cancellation policies.

Cancellation requests after order processing or dispatch may not be accepted.

10. Refunds

Refunds, where applicable, will be processed using the original payment method or any other legally permissible method.

Refund timelines may vary depending on the payment provider or banking institution.

11. User Responsibilities

Users agree not to:

• Provide false information.
• Misuse promotional offers.
• Engage in fraudulent transactions.
• Interfere with Platform operations.
• Upload unlawful, misleading, or harmful content.

12. Intellectual Property

All trademarks, logos, software, text, graphics, and other content available on the Platform are owned by or licensed to Minmate.

No content may be copied, reproduced, or distributed without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Minmate shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business.
• Delays caused by circumstances beyond reasonable control.
• Product defects attributable to manufacturers or vendors.

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Suspension and Termination

We may suspend or terminate access to the Platform without prior notice if a user violates these Terms or applicable laws.

15. Privacy

Use of the Platform is also governed by our Privacy Policy.

16. Third-Party Services

The Platform may integrate third-party services including payment gateways and mapping services.

Use of such services may also be governed by their respective terms and policies.

17. Changes to Terms

Minmate reserves the right to modify these Terms at any time.

Updated Terms become effective upon publication on the Platform.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of Minmate's registered office.

19. Contact Us

For any questions regarding these Terms, please contact: